Support Engineer
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Requirements
• Solid understanding of Python. • Familiarity with the Django web framework. • Understanding of software development principles and methodologies. • Experience with troubleshooting and problem-solving in a technical environment. • Familiarity with ticketing systems (e.g., Jira). • Experience with creating and maintaining technical documentation. • Excellent communication (written and verbal) and interpersonal skills. • Strong customer-focus and a passion for helping users. • Ability to work independently and as part of a team. • Proactive and self-motivated with a strong desire to learn and improve. • Strong analytical and problem-solving abilities. • Ability to prioritize tasks and manage time effectively. • What is important to point out is that you can do most or all of the above mentioned and can point to your real experience doing it. You've probably done it at companies of different shapes, sizes and industries. Given what we do, experience in financial services, fintech and business-to-business organisations is particularly interesting to us. • You should be comfortable making and defending technical decisions, while remaining open to feedback and alternative approaches. You'll need to balance technical excellence with business needs and help guide the team toward pragmatic solutions. • You excel at stakeholder management and can effectively communicate technical concepts to non-technical audiences. You're proactive in identifying and addressing potential issues before they become problems. • What you're like as a person and how you treat people is a big deal for us. People love working with you. You're helpful and generous with your time and knowledge. People love helping you back. People know where they stand with you. • You're always looking to learn and grow, on a personal and professional level. And you're always looking to help others learn and grow by sharing your own knowledge and experience. • You know why diversity, equality, inclusion and belonging matters, and speak up when we can do better. • 🤝 What to Expect After You Apply • You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately 2-4 weeks.
Benefits
• 🌴 Time Off That Matters • Recharge with 25 days of paid annual leave, plus public holidays. • 🧘 Your Wellbeing • Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG. • 🫀 Comprehensive Health & Protection • Stay covered with private healthcare, life insurance, and critical illness cover. • 👵 Secure Your Future with Our Pension Plan • Our pension plan helps you build a strong foundation for tomorrow, starting today. • 🍼 Family-First Policies • We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers. • 💰 Share in Our Success • With our equity scheme, you're not just an employee; you're a stakeholder in our journey. • 🌴 Work From Abroad! • Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year. • 📍Global Offices and Working Policy • 🇮🇪 Dublin, Our Buzzing HQ • Our headquarters operates a hybrid model. The number of in-office days depends on your team, but the majority of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership. • 🇬🇧 London, One Big Family • 🇦🇺 Sydney, Small but Mighty • Our close-knit Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration. • 🇺🇸 Charlotte, our new US-HQ • Charlotte is our US headquarters and the foundation of our North American growth. From our Uptown office, our teams collaborate closely, build relationships and drive impact across the region, with a setup designed for both focus and flexibility. • 🌍 Remote, Across the US & Europe • The majority of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company kick off and technical kick off. We also have a growing number of remote team members across the US. • 💡 How We Handle Your Personal Data • By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at [email protected] or review our privacy notice at https://wayflyer.com/privacy-notice.