amplify - Specialist, Technology and Resource Management

Remote - USA$25k - $25k1w ago

Remote Mid NA Technical Support Specialist Governance Analyst Reporting Governance Microsoft Office Google Workspace

Requirements

• BA/BS degree in Education, Business, or related field. • 2+ years of work experience in a fast-paced corporate environment. • 2+ years of work experience in a sales, operations, education, enablement, or related role. • 2+ years of demonstrated project management experience. • 2+ years of demonstrated experience overseeing a central knowledge repository, content management system such as Bloomfire, or similar platform. • Experience partnering with content owners or governance leads to support content standards, maintenance, and accuracy. • Interest in knowledge management, content discoverability, and Enterprise Search tools such as Glean.

Responsibilities

• Manage the assets and resources housed in the company-wide knowledge repository, Bloomfire, ensuring the layout and content align with each department's needs, and that information remains current and accurate. • Partner with the Knowledge Governance Manager to support content governance processes, maintenance expectations, and content lifecycle practices that improve consistency, accountability, and trust in the information available to the business. • Ensure customer-facing team members can find, organize, share, customize, and analyze the resources, assets, and tools needed to communicate and engage with customers effectively. • Help ensure content in Bloomfire is reviewed and maintained so that accurate, up-to-date information is surfaced through Enterprise Search tools, including Glean. • Prepare reports analyzing the effectiveness of the platform, search experience, and usage trends, working with key stakeholders across departments to optimize adoption, ease of use, and discoverability. • Provide administrative and technical support for Bloomfire and related enablement platforms as needed. • Additional related projects to be assigned as needed • Exceptional organizational, written, and verbal communication skills. • Microsoft Office Suite and Google Workspace experience.