Axuall - Support Engineer

Remote - ET (Eastern)$80k - $92k+ Equity3w ago

Remote Mid NA Health Insurance Insurance Support Engineer PostgreSQL Python Postman Team Management Insomnia

Requirements

• Familiarity with the following elements of a modern technology stack: Python, PostgreSQL, API tools such as Insomnia and Postman • Experience utilizing alerting and monitoring tools such as Sentry and Grafana • 3-5 years experience troubleshooting and resolving tier 1 and tier 2 issues • 3-5 year experience partnering with Engineering and Development Teams on escalated issues • 3-5 years experience troubleshooting and resolving issues with APIs • Exposure to healthcare organizations and clinicians • Familiarity with provider credentialing a bonus • Interview Path • Talent Acquisition • Senior Support Engineer • Technical Assessment • Hiring Decision • What You'll Get From Us • We offer a wide range of beneﬁts for our team including: • Comprehensive Health Insurance • 401(k) with Employer Match • Wellness Stipend • Professional Development Reimbursement • Work From Home Stipend • Remote Work Flexibility • Paid parental leave • In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reﬂects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day. • Equal Employment Opportunity & Pay Equity Commitment • Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors. • This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed. • Please also note that we are currently unable to sponsor visas

Responsibilities

• Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for resolution • Readily available for live coverage as needed (Axuall supports Clinicians 8AM - 8PM EST) • Foster collaboration and impeccable communication among product management, engineering and support teams • Coordinate / follow up on internal requests and work in progress • Create and improve established and ad-hoc workflow for the triage and escalation of support tickets • Assess and develop internal tooling to provide visibility to underlying issues leading to support requests • Contribute to the growth of the team by bringing your best ideas for improvement and collaboration

Benefits

• Base Salary Range (Good-Faith Estimate): $80,000 - $92,000Classification: Full TimeAdditional Compensation: Equity incentive plan participation upon hirePay Frequency: Semi-monthly • The posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.