Cadwell - Product Support Engineer

• Proven ability to take ownership of complex customer issues and lead them through resolution, on-site or remotely, while consistently demonstrating Cadwell's core Page 1 of 2 values (integrity, initiative, accountability, commitment to excellence, service to others) • Comprehensive expertise in root-cause analysis and troubleshooting, using facts and data to build hypotheses, document complex technical concepts, and advocate for actionable engineering work items • Working knowledge of at least one neurodiagnostic modality, such as EMG/NCS, EEG, intraoperative neuromonitoring (IONM), or sleep diagnostics, including clinical workflows, patient setup, and how practitioners use these systems in daily practice • Technical literacy across software/hardware build lifecycles, firmware concepts, and system architecture, with practical experience using tools such as Azure DevOps, Windows Event Viewer, and Claude • Strong cross-functional collaboration and communication skills, with the ability to travel to Cadwell HQ as well as domestic and international customer sites as required • Bachelor's degree in Engineering, Business, or a related technical or clinical field; equivalent experience will be considered • Approximately 4+ years of experience working with service management teams as a subject matter expert • Experience working within regulated environments (ISO, FDA, MDR, etc.) preferred • Familiarity with service management software, CRM systems, and analytics tools preferred • Background in medical devices, healthcare technology, or software development is preferred ● EMG experience preferred