Xapo Bank - VP of Design (Remote

• Design Strategy and Vision. Define, champion, and execute the long-term design vision for Xapo's client-facing touchpoints across mobile and web — treating measurable user-experience quality, not just aesthetics, as the standard of success. • Design Strategy and Vision. • Design Performance & Outcomes. Own the metrics that demonstrate design's business impact such as task-completion and speed in core journeys and design-system adoption, reporting on these quarterly at the executive level. • Design Performance & Outcomes. • Operational Leadership of the Design Function. Run design as a fully accountable business function, owning headcount planning, prioritisation, and delivery, so the organization scales predictably alongside Product and Engineering. • Operational Leadership of the Design Function. • Brand Partnership and Experience Continuity. Partner closely with Marketing, who lead Xapo's brand strategy and identity, to ensure that brand is expressed faithfully throughout the user journey — creating a seamless aesthetic and narrative transition from public campaigns to in-app transactional flows, with clear swimlanes and shared rituals between the two teams. • Brand Partnership and Experience Continuity. • UX Architecture and Flow Optimisation. Oversee user research and journey mapping to elevate the design and usability of complex regulatory, private banking, and crypto-native payment flows — working with Product, who own the journeys themselves, to reduce friction without compromising security. • UX Architecture and Flow Optimisation. • Design Systems and Operations. Scale and govern a unified design language and Figma system — co-developed with Marketing's brand team where the system touches brand expression — to drive velocity, consistency, and visual quality across product and web. • Design Systems and Operations. • Operationalised Research and Testing. Standardise a culture of data-informed design, embedding regular usability testing and customer discovery as a standard gate before handoff to ensure high-quality, validated releases. • Operationalised Research and Testing. • Cross-Functional Executive Collaboration. Work closely with Product and Engineering leadership so the design organisation is engaged early, bringing craft and usability expertise into strategic direction and product requirements from the earliest stages — and act as design's ambassador to Marketing, Compliance, and other key stakeholders. • Cross-Functional Executive Collaboration. • Responsible AI Design Governance. Partner with security and AI engineering teams to establish a safe, governed framework for utilising AI tools in asset creation and UX personalisation. • Responsible AI Design Governance. • Team Leadership and Culture. Recruit, mentor, and lead a remote, multi-disciplinary design organisation spanning Product Design, Research, and UX Writing, fostering a culture of craft, critique, and continuous growth. • Team Leadership and Culture.