Agoda - Global Technical Escalation Engineer (Bangkok based)
Requirements
• 3 years’ experience in supporting office, network and desktop infrastructure. • Ownership, you look for solutions and do not pass on problems. • Customer Service minded, all the way. • The desire to keep up with the latest technologies and stay ahead of the curve. • Additional skills or experience that would be a plus • Industry-specific knowledge or tools • Advanced degrees or certifications • Experience with certain markets, products, or technologies • #Thailand #Bangkok • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Responsibilities
• Escalation point for 1st level and 2nd level teams • Provide in-depth 3rd level hardware and software troubleshooting • Escalating and working with other teams/vendors as necessary • Monitor systems for issues and deploy pro-active fixes • Strong knowledge in Azure/Active Directory users and computers management • Strong knowledge in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris • Strong knowledge in networking technology – TCP/UDP/IP, 802.1x, Wi-Fi, DNS, etc • Proficient in mass computer deployment solution such as Autopilot, MDT, JAMF, Clonezilla • Proficient in scripting languages such as Powersell, Bash, etc. • In-depth knowledge of Windows/MacOS/Office in corporate environment • Strong ownership • Willing to travel, work shifts and do on-call. • Ability to work independently and as a team player
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