Canonical - Linux Desktop Support Engineer (London UK office)
Requirements
• Linux integration with other environments (authentication/directory services, network file systems, etc.). • Ability to navigate effectively stack traces and logs, and advise on next steps. • Solid understanding of OS and Application level bugs and when to escalate to the correct team. • Ability to learn quickly, thrive on change and handle the pressure of a customer facing job • Programming fundamentals in any language. • Ability to travel internationally twice a year for company events up to two weeks long • Extensive Customer support experience is key: • Customer needs are top priority. • Communicate professionally, emphatically, clearly and set the right expectations.
Benefits
• We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. • Distributed work environment with twice-yearly team sprints in person • Personal learning and development budget of USD 2,000 per year • Annual compensation review • Recognition rewards • Annual holiday leave • Maternity and paternity leave • Employee Assistance Programme • Opportunity to travel to new locations to meet colleagues • Priority Pass, and travel upgrades for long haul company events • Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
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