Supabase - Database Support Engineer (EMEA)
Requirements
• At least 6 years experience in technical support, backend engineering, SRE, similar roles. • Deep knowledge of PostgreSQL internals such as autovacuum behavior, WAL growth, long-running transactions, table bloat. • Strong skills in high-performance SQL and query optimization. • Comfortable troubleshooting complex setups including multi-tenant schema patterns. • Experience with debugging edge functions and understanding distributed system behaviors during failures. • Hands-on experience handling data migration issues, knowledge of pg_dump/restore, dealing with schema drift, failed migrations recovery. • Familiarity with cloud hosting providers like AWS (implied by the need for hands-on experience). • Comfortable working in terminal and Linux environments. • Ability to thrive in high-volume situations and form/test assumptions quickly.
Responsibilities
• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. • Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users. • Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps. • Ask smart, targeted questions that turn incomplete reports into actionable cases. • Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations. • Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself. • Mentor junior team members and help raise the overall bar for support quality. • You Might Be a Good Fit If You • You have 6+ years in technical support, backend engineering, SRE, or similar. • You know PostgreSQL deeply—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals. • You’re strong in high-performance SQL and query optimization. • You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns. • You can debug edge functions and understand distributed system behavior when failures get tricky. • You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely. • You have hands-on experience with cloud hosting providers like AWS. • You’re comfortable in terminal and Linux environments. • You thrive in high-volume situations and can form/test assumptions quickly. • Timezones & Logistics • It’s a full-time position with a required location in EMEA time zones (we don’t believe in sustainability of overnight shifts).
Benefits
• Fully Remote • We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. • Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. • Tech Allowance • Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. • Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. • Annual Off-Sites • Annual Off-Sites • Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. • Flexible Work • We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. • Professional Development • Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. • Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. • 180+ team members • 15+ languages spoken • 430,000+ community members • 30,000+ memes posted (and counting) • We keep things simple, async-friendly, and respectful of your time: • Intro Call – A short video chat to get to know each other. • Interviews – Up to four calls with: • Future teammates • Someone cross-functional from product, growth, or engineering (depending on the role) • Decision – We may follow up with a final question or go straight to offer. • All communication is remote and we aim to move fast.
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