JetBrains - Support Engineer (TeamCity)

• A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues. • A clear, direct communication style that explains technical details in ways others can understand. • Comfort working independently across distributed teams and time zones. • Curiosity about how different build systems, VCS providers, and clouds operate together. • An inclination to leave documentation and systems better than you found them. • Fluency in English, with strong written communication skills. • The ability to work aligned with American time zones. • Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based environments). • A working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL). • Hands-on experience with version control tools and hosting platforms (such as Git or Perforce, GitHub, GitLab, or Bitbucket). • Familiarity with build automation tools (such as Gradle, Maven, or .NET build systems). • An understanding of containerized environments or cloud infrastructure (such as Docker, Kubernetes, AWS, or Azure). • What success looks like • Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers. You build trust by accurately diagnosing underlying infrastructure or application bugs rather than addressing symptoms alone. Over time, your contributions to the knowledge base reduce repeat issues, and your feedback helps product teams make TeamCity more resilient. • This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location. • The base salary range (per year) for this position in the posted work location(s) is • $144,000—$216,000 USD