shieldai - Shield AI - Manager, Autonomy Applications Engineering (R5188)
Requirements
• Bachelor's degree in Engineering, Computer Science, or a related technical field • 8+ years of relevant technical experience in software engineering, deployment engineering, solutions engineering, applications engineering, or forward deployed engineering • 2+ years of people management or formal technical leadership experience for engineers • Experience in a customer-facing technical leadership role such as forward deployed engineering, solutions engineering, applications engineering, or customer engineering • Strong technical background in software engineering, including the ability to review and debug complex systems and guide technical tradeoffs • Strong proficiency with modern C++ and experience with Python in a professional setting • Excellent communication, presentation, interpersonal, coaching, and people leadership skills • Strong problem-solving and analytical skills, with sound judgment under pressure • Ability to operate with a high degree of autonomy and accountability in ambiguous environments while leading a team through ambiguity • Ability to travel up to 30% • 3+ years of experience working in a startup environment • Experience managing or leading teams in the defense, robotics, aerospace, or autonomous systems industry • Experience building or scaling a forward deployed engineering, solutions engineering, applications engineering, or customer engineering function • Experience gathering field feedback, influencing product direction based on customer needs, and establishing repeatable customer success playbooks • Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
Responsibilities
• Lead, manage, mentor, and develop a team of Forward Deployed Engineers responsible for customer deployments and technical customer success • Own team planning, prioritization, staffing, and execution for on-site and virtual customer engagements • Provide technical leadership for customer onboarding, deployment, adoption, and operational success with the Hivemind SDK • Serve as an escalation point and trusted technical leader for customers using Hivemind in real-world environments • Translate customer goals, mission needs, and program objectives into clear technical milestones, execution plans, and team priorities • Drive accountability across the team for achieving intended customer outcomes during active engagements • Guide the team through debugging and resolution of complex software and integration issues • Partner with customer teams and internal stakeholders to remove blockers, improve time-to-value, and sustain adoption • Build mechanisms to collect, synthesize, and communicate recurring customer pain points, product gaps, and field insights to internal teams • Represent the voice of the customer in internal planning and prioritization discussions • Collaborate with product and engineering teams to improve product quality, usability, deployment readiness, and repeatable field execution • ## You should apply if: • You enjoy leading technical teams while staying close to customers and field execution • You are energized by coaching engineers through dynamic on-site challenges in real operational contexts • You can translate ambiguous customer needs into structured technical plans, team priorities, and measurable outcomes • You are comfortable making decisions, removing blockers, and helping a team drive progress under pressure • You have strong engineering fundamentals and can build credibility quickly with technical stakeholders, customers, and direct reports • You enjoy working across engineering, product, and customer teams to improve both product outcomes and customer success • You are passionate about or have great interest in autonomy, robotics, aerospace, defense technology, or deploying advanced software in the field
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