capital - Senior Operations Manager: AI Automation

• Own the automation roadmap and increase the share of automated tasks across Operations. • Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value. • Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide. • Build prototypes and working automations, and work with Product and Engineering on integrations and production support. • Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback. • Lead rollout with operational managers and support colleagues through adoption. • Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch. • 5+ years in operations, process excellence, automation or a similar field. • Hands-on experience building and launching AI and automation in live operations, with measurable results. • Ability to size opportunities and turn them into a prioritised roadmap. • Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment. • Experience testing AI workflows and designing human review and exception handling. • Experience working with Product and Engineering, and managing direct reports. • Financial services, fintech, brokerage or payments background. • Automation in Customer Support, KYC or FinCrime/AML. • Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.