Deliveroo - Strategy & Operations Manager - Payments Risk & Fraud
Requirements
• We're looking for someone who combines strategic thinking with strong analytical skills and enjoys solving complex business problems. • You'll likely have experience in payments, fraud, fintech, marketplaces, financial services, or another fast-paced, data-driven environment. • Experience owning complex fraud, payments, risk, or trust & safety initiatives with measurable commercial impact. • Strong analytical skills, including SQL and data-driven problem solving. • Experience developing business cases and influencing investment decisions. • A track record of leading cross-functional initiatives across Product, Engineering, Finance, and Data Science. • The ability to translate complex data into clear recommendations for senior stakeholders. • Strong commercial judgement and an ability to balance growth, customer experience, and risk. • Experience with payment fraud, chargebacks, promotions abuse, or card payment ecosystems is highly desirable. • You'll thrive here if you... • Think like an owner and enjoy accountability • Love solving ambiguous, high-impact business problems • Are equally comfortable analysing data and influencing senior stakeholders • Enjoy working across multiple teams to turn ideas into execution • Balance customer experience with commercial outcomes • Continuously challenge the status quo and look for better ways of working
Benefits
• Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. • We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. • At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. • Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • Diversity, Equity and Inclusion • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. • If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. • If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! • Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
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