capital - Senior Operations Manager

Dubai1w ago

In Office Senior EMEA Banking Fintech Operations Manager Head of Operations Reporting

Requirements

• 5+ years in operations leadership in financial services, fintech, payments or another regulated environment. • Experience building and leading operations teams. • Direct experience as an operations contact for a regulator. • Track record of delivering through global functions you do not manage. • Experience with operational KPIs, incident coordination and launch readiness. • Clear communication with senior leaders, and based in Dubai or willing to relocate. • Experience in brokerage, trading platforms or digital banking. • Knowledge of the UAE regulatory environment. • Hands-on experience introducing AI or automation into operations.

Responsibilities

• Build and strengthen the Dubai operations team and support it day to day. • Agree global strategy with the Global Head of Operations and deliver it locally. • Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions. • Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes. • Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams. • Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions. • Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners. • Report clearly to regional and global leaders, and escalate what needs more authority or resources.