Playlab - Product Operations Manager
Requirements
• 7+ years experience building organizations, programs, or functions from scratch (not just optimizing existing ones) • Track record of operating across organizational boundaries and building trust quickly in new contexts • Ability to translate between technical/product teams and field-facing/user-facing teams • Comfort with ambiguity and willingness to own problems before they're well-defined • Familiarity with product development processes and the product/engineering interface • Familiarity with business processes and needs including financial sustainability • Strong communication skills, especially in remote-first environments
Responsibilities
• Product operations model execution and support: • Manage product intake and readiness from initial request through discovery, planning, delivery, and launch. • Maintain product workflows, tools, documentation, and reporting so teams have the information they need to make decisions and move work forward. • Coordinate launch readiness across Product, Design, Partnerships, and Support, including launch calendars, go/no-go reviews, communications, compliance, and post-launch tracking. • Manage research operations, including participant recruitment, research intake, scheduling, documentation, and a searchable repository of findings. • Product hiring and candidate experience: • Coordinate the hiring process for Product roles, from application review through interviews, debriefs, and offers. • Keep candidates informed and ensure interviews are scheduled, prepared, and run consistently. • Prepare interviewers with the right context, materials, and evaluation criteria. • Organize debriefs and capture feedback so the team has the information needed to make sound, timely hiring decisions. • Track candidates through the process, identify delays, and keep the pipeline moving. • Data & Insights: • Build and maintain dashboards to help PMs and leadership make evidence-based decisions. • Drive consistent reporting for key product health metrics (adoption, retention, engagement, etc) for Playlab overall and for the product teams.
Benefits
• Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Please provide details about your experience with product operations and other aspects of your work expertise that would make you a great fit. • What in your professional or personal experiences have prepped you for such a role? • Just to name it: We're not interested in someone who relies on AI output to blaze through a task list. We are, however, interested in someone who adroitly uses AI as a tool to extend their positive impact on work and colleagues. • Anything else you want us to know about you?
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