Axon - Sr. Manager, Mission Engineering & Operations

Remote - USA1w ago

Remote Senior NA Cloud Computing Software Aerospace Engineer Operations Manager Documentation Coaching Reporting Customer Success

Requirements

• 10+ years of experience in customer-facing technical delivery, systems integration, solutions engineering, implementation consulting, operational transformation, or comparable environments • 5+ years leading and developing senior technical individual contributors in customer-facing organizations • Demonstrated success coaching teams that deliver secure, production-ready solutions in complex customer environments • Experience leading distributed or field-based teams across multiple customers, regions, or engagement models • A record of improving technical execution, adoption, operational outcomes, and delivery consistency across a portfolio • Broad technical fluency across SaaS platforms, cloud services, APIs, networking, hardware, integrations, data workflows, and AI-enabled technologies • Executive presence with the ability to earn trust, communicate trade-offs, and guide decisions with command staff and senior leaders • Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution • A data-informed leadership approach using baselines, production delivery, adoption, operational improvement, quality, and reuse to evaluate performance • Comfort leading through ambiguity while creating clarity around ownership, priorities, and success criteria • Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information • Preferred • Experience in public safety, law enforcement, defense, government technology, or another mission-critical operating environment • Familiarity with CAD, RMS, digital evidence, real-time operations, or integrated public safety ecosystems • Experience leading teams that build automations, integrations, operational workflows, internal tools, or AI-enabled solutions • Experience converting field-developed solutions into reusable frameworks, product improvements, or organizational playbooks • Familiarity with technical talent development, competency frameworks, or academy-style enablement programs

Responsibilities

• Location: Southeast US Regionally based with Travel up to 40%Reports to: Senior Director, Customer Deployment & Mission EngineeringDirect Reports: Individual Contributors • Location: • Reports to: • Direct Reports: • Lead, Coach, and Develop Mission Engineers • Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments • Coach individual contributors through complex technical decisions, ambiguous customer problems, executive conversations, and high-stakes delivery moments • Establish clear expectations for ownership, technical quality, onsite partnership, production delivery, adoption, documentation, and measurable agency impact • Build individualized development plans and create opportunities for Mission Engineers to expand their technical range, executive presence, and transformation leadership • Foster a culture of curiosity, candor, responsible experimentation, continuous learning, and shared accountability • Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders • Set the Bar for Agency Outcomes • Ensure Mission Engineers begin with the agency’s mission, operational workflow, and desired outcome before selecting or building a solution • Require clear baselines, success criteria, and adoption measures so impact is demonstrated rather than assumed • Guide the team from discovery through production use, iteration, handoff, and sustained adoption • Help Mission Engineers balance immediate agency needs with secure, maintainable, and scalable solution design • Reinforce that success means the agency is more capable—not that one individual has become indispensable • Own a Strategic Mission Engineering Portfolio • Maintain visibility across strategic agencies, active builds, adoption progress, technical risk, and emerging operational needs • Match Mission Engineer capability and level to agency complexity, transformation opportunity, and stakeholder environment • Use operating reviews and portfolio data to identify delivery risks, recurring friction, adoption barriers, and opportunities for reuse • Step into critical situations with structure and calm while coaching the accountable Mission Engineer to remain in ownership • Drive consistent execution across embedded engagements without forcing every agency problem into the same playbook • Advance Technical and AI-Enabled Delivery • Maintain sufficient fluency across SaaS, cloud services, APIs, enterprise integrations, hardware, data, and modern AI tooling to coach technical decisions and challenge weak reasoning • Help the team decide when to configure the platform, when to extend it, and when a net-new build is justified • Establish expectations for validation, observability, fallback paths, maintainability, documentation, and responsible use of sensitive data • Ensure solutions uphold CJIS requirements, evidence integrity, privacy, approved-tooling standards, and other applicable security controls • Encourage practical use of AI to accelerate work while preserving human ownership of architecture, accuracy, and outcomes • Turn Field Learning Into Organizational Leverage • Build mechanisms for Mission Engineers to document and share reusable workflows, integrations, frameworks, and playbooks • Identify patterns across agencies and help convert successful one-off solutions into repeatable capabilities • Create strong feedback loops with Product and Engineering around recurring workflow friction, unmet operational needs, and product opportunities • Partner with Mission Operators, Customer Success, Deployment, Professional Services, Support, Sales, Product, Engineering, and Enablement so agencies experience coordinated execution • Lead Executive and Agency Engagement • Build trusted relationships with command staff, agency executives, technical leaders, and internal senior leadership • Serve as a senior partner during agency-impacting incidents, high-visibility deployments, and moments that require clear trade-offs or executive alignment • Translate complex technical and operational issues into decisions that are clear to both technical teams and executive audiences • Coach Mission Engineers to challenge requests constructively, communicate candidly, and leave stakeholders with a practical path forward

Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Benefits listed herein may vary depending on the nature of your employment and the location where you work. • Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. • Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Important Notes • Important Notes • The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. • Some roles may also require legal eligibility to work in a firearms environment. • We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. • [email protected] • Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.