rula - Sr. Provider Operations Specialist (Remote)

• 3+ years of experience in healthcare operations, data management, provider network operations, or credentialing/enrollment support • Demonstrated ability to analyze operational data, troubleshoot data discrepancies, and implement structured solutions using spreadsheets (Excel and/or Google Sheets) • Experience manipulating, cleaning, and validating large datasets (1,000+ rows) for accuracy and completeness; ability to identify patterns, anomalies, and root causes in structured data • Ability to manage competing priorities, meet deadlines in a fast-paced environment, and communicate progress and blockers clearly to stakeholders • Strong written and verbal communication skills, with ability to translate operational data and findings into clear summaries for both technical and non-technical audiences • Experience with provider roster management, network reconciliation, or bulk data operations in healthcare, insurance, or health-tech, with exceptional attention to detail where accuracy directly impacts downstream financial or operational outcomes • Experience with workflow automation, scripting, or low-code tools (Google Apps Script, Zapier, Make, Python for data manipulation) to reduce manual operational work - Experience with business intelligence or reporting tools (Metabase, Looker, Tableau, Power BI, or similar) and comfort reading or writing basic SQL queries • Experience working within CRM, database, or ticketing platforms (Salesforce, Airtable, Zendesk, or similar) to update records, build reports, and maintain data integrity at scale • We're serious about your well-being! As part of our team, full-time employees receive: • 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Supporting your mental and physical health • Quarterly department stipend: Fun team-building activities or in-person gatherings • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend • We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.