Cloudflare - Technical Support Engineer Intern (July to December 2026)
Requirements
• We expect you to have a background in QA and hands-on experience with mobile and desktop device networking configurations across Windows, Linux, and macOS platforms. You'll understand how data is managed on each device and routed across public and private cloud environments. You will be adept at reviewing functional specifications, participating in technical design reviews and designing test scenarios and setting up physical and virtual environments to properly exercise all features. Your passion and curiosity for understanding how our services work will be crucial in debugging issues at all levels. Additionally, you should be adept at distilling complex scenarios into actionable reports and working towards resolution with development, product, and QA team members. You are comfortable raising issues and can clearly articulate details in tests, bug reports, test environment documentation and team-wide updates. • mobile and desktop device networking configurations across Windows, Linux, and macOS platforms. • Examples of desirable skills, knowledge and experience • Experience with manual E2E testing of network-based apps, especially VPNs (e.g. DNS, protocols, throttling, packet loss, etc.) • manual E2E testing of network-based apps • Strong knowledge of L3 to L7 networking technologies (Major networking certifications are a plus) • L3 to L7 networking • Experience with IP, TCP, UDP, DNS, QUIC, H/3 and proxying, routing, switching concepts • IP, TCP, UDP, DNS, QUIC, H/3 • Strong knowledge of macOS, Windows, Linux, and mobile client (iOS, Android) platforms • macOS, Windows, Linux, and mobile client (iOS, • Android) • Experience with testing device connectivity across networks (wired-to-wireless, cellular-to-wireless) • device connectivity • Strong attention to detail for building test plans and analytical mindset when debugging issues • attention to detail • analytical mindset • Experience setting up and maintaining physical and virtual device environments • device environments • Adept at finding edge cases and go beyond surface-level testing • beyond surface-level testing • Consistently think of scenarios which could cause a poor customer experience • Proficient with running and interpreting traffic captures, gathering logs, and reporting test results • traffic captures, gathering logs • Experience using one or more Mobile Device Management platforms (MDMs) • Mobile Device Management platforms • Empathetic, proactive, and constructive communication skills, verbal and written • Experience with Python to understand automated tests and framework capabilities • understand automated tests • Develop scripts to assist in testing and convert tests from manual to automated • Develop scripts • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Responsibilities
• Operating under the supervision of an Internal Audit Leader, the intern will execute through the full lifecycle of an audit project applying a data-driven approach that will include planning, risk assessment, fieldwork, code development, data analysis, visualization and reporting. • While the project will be performed in accordance with department and professional standards, opportunities to challenge our process and propose new audit and analytics approach will be expected. • Help design testing procedures relevant to risk and test objectives applying a data-driven approach. • Gain an understanding of the target area of your project including operations, systems, data and risk. • Prepare audit workpapers and reports with direct supervision. • Build relationships with key stakeholders and business owners to understand pain points and opportunities to enhance existing program, processes and controls. • Be assigned a mentor to guide you through the internship and help with career goals. • Present your project to the entire company at the end of the internship. • Get direct access to our executives and leadership team, including our co-founders. • Examples of desirable skills, knowledge and experience • Currently pursuing a degree or program in Accounting, Finance, Business, Engineering, Computer Science, Data Analytics, or related field • Expected graduation date between: 12/2026 - 12/2027 • Coding skills desired (Python, R, SQL, Tableau, Power BI) • Critical thinking decision making/problem solving skills • Curious mindset & initiative • Effective communicator, ability to build relations & manage expectations • Time management skills and ability to plan and prioritize effectively • Proficiency in Microsoft Excel/Google Sheets required • Ability to work effectively in a team environment • Ability to commit to a minimum 12 week summer internship. • In office 3-5 days a week in Austin, TX.
Benefits
• Cloudflare is the fabric of the modern internet, securing and accelerating approximately 20% of all HTTP traffic across 330 cities worldwide. Here, you aren’t just working on a siloed app; you are operating at the epicenter of the AI revolution, helping the world’s most innovative startups deploy LLMs and vector databases at the edge. From pioneering post-quantum cryptography to serving as the "Internet’s First Responder" during global BGP leaks and Zero-Day vulnerabilities, we provide a front-row seat to the future of compute. In our Singapore hub, you’ll join a culture of radical transparency and technical excellence where we prioritize a fast, private, and secure internet for everyone. • The Mission • The Mission • As a Technical Support Engineer Intern, you are the bridge between global customers and our internal product engineers. You will act as a technical investigator, translating complex puzzles into actionable solutions for everyone from solo developers to Fortune 500 enterprises. Your goal is to ensure the "Edge" remains reliable by diagnosing real-world use cases and providing direct feedback to our product teams. This is a high-impact, cross-functional role where your insights don’t just solve tickets; they actively shape the development of Cloudflare’s future product suite. • Forget the "intern" stereotypes—this is a 12-week intensive designed to turn students into world-class engineers. You will skip the coffee runs and dive straight into rigorous, hands-on training that bridges the gap between classroom theory and massive-scale infrastructure. Through close mentorship and job-shadowing, you’ll tackle the same complex troubleshooting as our full-time staff, gaining deep proficiency in networking, security, and serverless compute. You will leave Cloudflare not just with a line on your resume, but with a battle-tested portfolio of skills that will set you apart in the global tech talent pool. • What You’ll Do: Technical Impact & Growth • Deep-Dive Investigations: Move beyond surface-level fixes. You will troubleshoot complex networking, security, and performance issues using the same tools our core engineers use. • Deep-Dive Investigations: • The AI Frontier: Help customers operate and optimize Cloudflare Workers AI, exploring how LLMs and vector databases operate at the edge. • The AI Frontier: • Master the Stack: Gain battle-tested experience with Layers 3, 4, and 7. You’ll live in the command line using curl, dig, mtr, and openssl to diagnose global traffic patterns. • Master the Stack: • Cross-Functional Exposure: Beyond support, you’ll shadow senior engineers, contribute to product runbooks, and provide direct feedback to Product Management to shape the future of our features. • Cross-Functional Exposure: • High-Velocity Learning: Experience the thrill of a high-growth environment where new features ship daily and the scale is measured in petabytes. • High-Velocity Learning: • Available for a full-time minimum 12-week internship, working from our Singapore office 3-5 days a week between July - December.
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