Instructure, Inc. - Customer Success Associate - Spanish & English speaker (remote)

• Build and nurture meaningful relationships with key customer stakeholders to ensure alignment with their desired outcomes. • Develop a deep understanding of key customer business drivers and challenges, proactively offering tailored solutions through Instructure’s products and services to promote innovation and best practice. • Drive customer adoption of Instructure solutions to enhance business outcomes and overall customer satisfaction. • Retain and maximize revenue opportunities through strategic engagement and contextual understanding of customer challenges. • Collaborate closely with the Sales team to drive customer growth and facilitate pipeline generation. • Advocate for customers by providing valuable feedback to Product and Engineering teams to facilitate platform improvements that solve customer challenges. • Participate in cross-functional projects that support the broader strategic goals and initiatives of the Customer Success team. • Indirect Account Support • Partner with CSMs, Sales, and Renewals to grow market share, prepare reports for strategic meetings, and resolve complex escalations. • Track regional trends and product developments to keep CSMs informed and propose proactive customer resources. • Develop one-to-many digital campaigns, FAQs, and standardized response templates. • Maintain CRM data integrity (Salesforce and Gainsight), own EMEA playbook documentation, and execute feedback-driven action plans. • Fluency in Spanish and English (written and verbal) is required to effectively manage customer relationships across the assigned region. • Ability to work European hours. • Passion for education and technology with a proven technical aptitude. • Clear, concise verbal and written communication skills with the ability to adapt tone appropriately across varying organizational levels. • Familiarity with CRM systems (such as Salesforce) and project management tools, with the ability to craft workflows that enhance operational efficiency. • Strong capacity to prioritize tasks, multitask, and perform effectively under pressure in a fast-paced, evolving environment. • Familiarity with Instructure products (e.g., Canvas LMS) is a plus. • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.