ClickUp - Manager, Technical Account Management

• At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 • We’re looking for an experienced Manager to lead and develop our team of Technical Account Managers (TAMs). • You’ll combine people leadership, technical judgment, and commercial accountability to improve adoption, retention, and growth across your team’s portfolio. You’ll coach TAMs on customer strategy and solution delivery, step into complex customer situations, and build the operating practices that help the team scale. • In addition, you'll work closely with our Partner Ecosystem to extend delivery capacity and customer impact. You’ll establish clear ownership across ClickUp, partners, and customers, enabling effective handoffs and consistent delivery quality. • You’ll own your team’s performance while improving how the broader TAM organization works through reusable playbooks and strong partnerships with Sales, Product, Support, CX Operations, and the Partner Ecosystem. • This is a hands-on leadership role built for those with a player/coach mindset. • 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function, with at least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment. • A proven track record of delivering complex SaaS or technology engagements for SMB, mid-market and enterprise customers, with measurable adoption, retention, or growth outcomes. • Deep understanding of agentic workflows and AI Agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems. • Practical judgment in evaluating AI output, refining prompts and workflows, and establishing appropriate human review and quality controls. • Strong technical fluency across configurable SaaS platforms, workflow design, automation, and integrations, with the ability to coach solution decisions. • Experience working with implementation, consulting, and technology partners, establishing clear ownership and maintaining delivery quality across shared engagements. • Strong commercial judgment, including renewal planning, risk assessment, forecasting, and expansion identification. • Experience managing multiple concurrent engagements, customers, partners, and stakeholders in a fast-paced environment. • Exceptional prioritization, an ownership mindset, and the ability to turn data into clear decisions, coaching priorities, and scalable operating improvements. • Strong communication, stakeholder management, and problem-solving skills, including confidence with executive customers and partner leaders. • Experience leading cross-functional initiatives with internal teams and the Partner Ecosystem, influencing decisions beyond your direct team. • The ability to operate at scale, thrive in ambiguity, and create structure in a fast-changing environment. • Experience with ClickUp or similar work-management platforms. • Experience leading distributed teams and supporting customers across different markets/countries. • Experience building partner enablement, joint delivery playbooks, or partner-first service models. • Experience spanning both recurring account management and professional services delivery. • Location • Location • This role is open to candidates across Australia, with Sydney, Melbourne or Brisbane preferred.