Socket - Manager, Technical Account Teams (Europe)
Requirements
• 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs. • 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS • You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed • Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate. • You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it • You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks. • Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity. • Executive presence with CISOs and VPs of Engineering, and with our own leadership • Willingness to travel for customer and company meetings as needed • Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments. • You must be located in Europe • Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems • You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth • You've managed TAM charters and kept each motion distinct but coordinated. • Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs • TOOLS YOU'LL USE • Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana • Hiring is a big decision on both sides. Read more about our Hiring Philosophy https://socket.dev/hiring-philosophyand how we approach the process at Socket. • Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Responsibilities
• Lead, coach, and grow a team of TAMs. Hire ahead of need as we scale. • Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal • Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics. • Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through. • Set the bar for performance and career growth on your team, then hold it • Make the team faster per head every quarter through automation, playbooks, and one-to-many programs • Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap • Report retention, adoption, and team health to leadership with numbers you'd bet on
Benefits
• Meaningful equity program • Comprehensive health benefits for you and your family (99% coverage) • Flexible time-off, holidays, and winter shutdown to rest & recharge • Paid parental leave • Remote-first, with quarterly team off-sites • 1. Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. • 2. Move with urgency and focus: We prioritize swift, decisive action. • 3. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. • 4. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. • 5. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains. • 6. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
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