Ping Identity - Technical Account Manager
Requirements
• Must have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role. • Foundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes. • Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights. • Understanding of Java, web technologies, and enterprise architecture. • Strong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders. • Experience with Identity Management, Access Management, or Federation. • Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership. • Experience with SFDC or equivalent CRM systems. • On-call availability may be a requirement for this position. • Experience with Ping Identity solutions and APIs. • Experience with Windows and Linux operating systems. • General networking knowledge of protocols like HTTP/S, TCP/IP. • General knowledge of protocols such as SAML, OAuth, or OpenID Connect. • Bachelor’s Degree in Computer Science or equivalent experience. • Life at Ping: • We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. • Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work. • Employee Resource Groups that create a sense of belonging for everyone. • Regular company and team bonding events. • Competitive benefits and perks. • Global volunteering and community initiatives
Responsibilities
• Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer's identity and security needs. • Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption. • Act as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success. • Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity. • Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams. • Identify opportunities to improve internal reporting and automate status tracking to better visualize customer health. • Contribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices. • Represent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades.
Benefits
• Generous PTO & Holiday Schedule • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
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