$refractal$

refractal - Senior Technical Account Manager

London, England, United Kingdom£70k - £120k/year+ Equity3w ago

In Office Senior EMEA Fintech Cybersecurity Technical Account Manager Account Management Documentation

Requirements

• Experience with regulated customers in financial services, healthcare or the public sector. • Familiarity with the EU AI Act, NIST AI RMF or ISO/IEC 42001. • Radical transparency. We believe the best work happens when everyone feels able to give and receive honest, constructive feedback. • Public service. We see AI security as a form of public service. Getting the AI transition right means putting the right infrastructure in place to manage the threats that come with it, and our work helps protect the institutions and services society depends on. • Fail fast. We test ideas early, seek feedback and learn quickly. We experiment rapidly and change course when something isn't working, without compromising on security. • Pragmatism, not dogmatism. We choose approaches based on how well they solve the problem. That means combining established cybersecurity methods with frontier AI research, questioning our assumptions, and changing our minds when the evidence changes.

Responsibilities

• Lead onboarding and implementation plans with customers' security, risk and AI teams, alongside our Forward Deployed Engineers. • Act as the technical point of contact: troubleshoot integrations, manage escalations and coordinate fixes with engineering. • Track adoption and outcomes, and run regular business reviews with customer stakeholders. • Own renewals and identify expansion opportunities with our Account Executives. • Turn customer feedback into clear product requirements, and build the playbooks and documentation behind technical account management. • SUCCESS IN YOUR FIRST SIX MONTHS • Your customers are live, use Refractal regularly and can point to the value it delivers. • Escalations are handled quickly and transparently, with fixes tracked to closure. • You've built a repeatable onboarding and account-review process the team can scale.

Benefits

• £70K – £120K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • City and country. • No, I already have the right to work there • Yes, I would need sponsorship • In a sentence or so, why are you interested in joining Refractal? • What happened, what did you do, and what did it mean for retention or expansion? • Within one month • Within three months • In more than three months • Finally, is there anything else you'd like to share? Links to work you're proud of, such as projects, research, writing or a portfolio, are welcome.