uipath - Technical Account Manager
Requirements
• A minimum of 7 years of professional experience in technical customer-facing roles • Excellent verbal and written communication skills - English & Arabic fluency is required • Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples • Previous experience with UiPath or other intelligent automation products is highly desired • Prior experience in technical support or technical consulting is a plus • SaaS and Cloud technical background with hands-on experience in digital technologies • Strong analytical and problem-solving skills • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption • Diplomacy, tact, and poise under pressure when working with customers and partners • Excellent presentation skills with the ability to present to a large audience • Computer Science degree (or equivalent) • Willingness to travel up to 25% • Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. • Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. • We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Responsibilities
• Take ownership of your customers' technical success with the UiPath platform • Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value • Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved • Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting • Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints • Conduct design and code reviews for select automations to reinforce and verify those best practices • Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines • Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents • Provide technical advisory to customers through webinars, demos and speaking engagements • Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery
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