sonarsource - Sonar - Technical Account Manager (Technical Advisory)

• Grow the usage of the Sonar solution within Accounts • Increase the overall Account Sonar maturity • Lower the risk of Account churn or downgrade • Increase Account satisfaction, reduce the number of escalations • Increase the number of Sonar sponsors in the Account • Establish and maintain Sonar as a Trusted Advisor in the Account • Entice Accounts to stay current on an Active version of Sonar, to get maximal value • Influence Sonar roadmap to meet Account needs • Actively listen and formalize Account technical pains or other adoption inhibitors • Work on plans to overcome customer pains and inhibitors • Report product technical or functional gaps internally and advocate for their resolution • Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customer • Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem • Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback • Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value • Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account • Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically • Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain • Run Quarterly Business Reviews (QBR) with Account Sales representatives • Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts • Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy • Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity • Track product development within Sonar in order to maintain product expertise • Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users • At least 5 years of experience in pre- or post-sales customer-facing activities • High listening skills and the ability to formalize and abstract elements expressed by customers and partners • Excellent presentation skills with strong written and verbal communication skills • Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge • Attention to details • A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision • We value diversity, equity, and inclusion