Rithum - Technical Account Manager
Requirements
• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. • Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. • Strong proficiency using Excel • Foundational understanding of channel requirements, data mapping, and feed architecture. • Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders. • Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies. • Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools. • Excellent problem-solving skills, with a focus on root cause analysis and resolution. • Strong verbal and written communication skills. • Bachelor's degree in business, engineering, computer science or related technical field. • 3+ years in technical account management, solution engineering, or implementation roles. • eCommerce or product data platform experience. • Experience working in cross-functional teams and navigating complex stakeholder environments. • Familiarity with SaaS deployment models and scalable system design. • Experience working with enterprise or strategic clients in eCommerce or retail technology.
Responsibilities
• Serve as a consistent weekly touchpoint for the client, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution through personal ownership, internal collaboration, and effective use of available resources. • Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum's platform capabilities. • Drive tactical execution strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to enhance visibility and maximize revenue conversion. • Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals. • Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions. • Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams. • Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution. • Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients. • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities. • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. • What it’s like to work at Rithum • When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. • As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. • Partner with the leading brands and retailers. • Participate in an inclusive, welcoming work atmosphere. • Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. • Receive industry-competitive compensation and total rewards benefits.
Benefits
• Enhanced Private Medical Insurance and a Health Cash Back Plan • Life insurance & disability benefits • Pension plan with 4% Company match • Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, 2 paid floating holidays (new in 2026!), 10 paid sick days, 2 Wellness days and 1 Paid Volunteer Day • £45/month Remote work stipend for internet • Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program • Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career • Charitable contribution match per team member
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