decagon - Agent Success Manager - German Speaking
Requirements
• 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS • Native or business-level fluency in both written and spoken English and German is required. • Proven experience managing large customers and driving highly visible projects involving multiple stakeholders • Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences • Strong interpersonal, persuasion and teamwork skills • Business understanding of GTM sales teams and processes • Strong technical acumen and passion for the overall agent building process (ability to code not required or needed) • Are familiar with Agentic AI tool deployments in large organizations • Have working knowledge of Customer Support processes, systems, and best practices • Have experience in a high-growth startup environment • Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Responsibilities
• Play a key role in shaping the Agent Success function and laying the groundwork for how it operates at Decagon • Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor • Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization • Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices • Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives • Identify and support new projects and initiatives to best support our team and customers • Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Benefits
• We proudly offer the following benefits for our full-time employees: • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Life Insurance and Disability Benefits • Retirement Plan (e.g., 401K, pension) • Parental Leave • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best • These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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