appsamurai - Customer Success Manager EMEA (m/w/d)

• 3+ years in a customer-facing Customer Success or Account Management role at a B2B SaaS company • Demonstrated ownership of commercial outcomes such as renewals, upsell, negotiation • Proven success with mid-market or enterprise accounts, ideally in e-commerce, retail, fintech, betting or mobile-first products • Comfortable reading usage and analytics data to diagnose adoption gaps, not just report on them • Track record of working cross-functionally with Product and Engineering to close customer issues • Able to travel customer offices and events, around 10% • You have native or professional level communication skills in English and in Hebrew • ## It's a plus if you've one or more of the following: • Experience in mobile commerce, retail media, or in-app engagement platforms • Familiarity with CS tooling like Salesforce, Custify, or similar • Experience in verticals such as e-commerce, finance, and utility • ## Equal Opportunity & Non-Discrimination (AGG) • We value diversity and provide equal opportunities to all applicants and welcome applications from all qualified independent professionals irrespective of the grounds protected under the German General Equal Treatment Act (AGG, § 1): ethnic origin, gender, religion or belief, disability, age, and sexual identity. The "(m/w/d)" in the title signals that this engagement is open to people of all genders (male / female / diverse).