secfix - Customer Success Manager, Mid-Market (German-speaking)
Responsibilities
• You’ll own one of the most critical levers of the business: retention, expansion, and long-term customer value. We don’t micro-manage: you’ll have context, best practices, and strong support, but full ownership of outcomes. You will: • Own a portfolio of mid-market customers and be fully accountable for renewals and expansion • Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness • Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes • Build and maintain clear account plans for priority customers • Run structured renewal cycles, including pricing, scope, and procurement discussions • Proactively identify upsell and expansion opportunities and drive them to close • Run effective QBRs with clear narratives, outcomes, and next steps • Translate complex security and compliance topics into business value • Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot • Create and improve playbooks, templates, and scalable CS processes
Benefits
• Remote Work: 100% remote work with a virtual office in Gather. • Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab. • Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success. • Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors. • Development Budget: €1,000 annual personal development budget. • Home office Budget: Home office budget and access to co-working spaces. • Holidays: 26 days holiday + local public holidays. • Health Insurance: Comprehensive health coverage. • Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!). • Company Events: Company-wide events to build relationships and have some fun! • Tech Equipment: Latest tech equipment (MacBook, monitors, headphones). • Interview Process: • 1. 20-30 min - Intro call with Talent team • 2. 45 min - Interview with CS Lead • 3. Take-home Assessment • 4. 90 min - Technical interview: assessment review and interview with CS Lead and Co-Founder • Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here https://www.notion.so/Remote-Culture-93bf571583904c5e814b7afd83c240f2?pvs=21.
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