Enode - Customer Success Manager
Requirements
• Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition. • We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition. • We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you'll be expected to help do so.
Responsibilities
• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams; • Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact; • Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale; • Collaborating closely with our product teams to ensure what we build reflects what customers actually need • Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success • This role will be right for you, if: • To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building. • You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus). • You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization • You have a start-up mindset, with high levels of agency, drive and ambition • Are comfortable in a fast-paced environment with high levels of ambiguity. • You’re entrepreneurial and energized by building from the ground up. • You're motivated by ownership and the chance for accelerated career growth • You're analytically strong and a first principles thinker, when something isn't working, you diagnose before you escalate • You have the ability to work collaboratively in a cross-functional team environment • Bonus: Experience from either the energy sector and/or API products
Benefits
• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. • A mission-driven, fun and caring environment with high drive and ambition. • Competitive compensation, including a very attractive employee option program - you’re part of our journey. • Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. • Three annual off-sites to connect with the team in exciting & fun places. • Flexible, human-first culture. • Stipend for setting up your home office. • ----------------------------------------------------------------------------------------- • A few things to note: • Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. • Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here.
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