Instructure, Inc. - Customer Success Manager - Dutch & English Speaker (remote)

• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers. • Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices. • Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth. • Gathering customer feedback to advocate for platform enhancements with product and engineering teams. • Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives. • Fluency in both English and Dutch languages. • Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology. • A background or strong affinity within the education sector, coupled with enthusiasm for education and technology. • Strong technical aptitude and familiarity with CRM and project management tools. • Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically. • A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment. • A Bachelor’s degree • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.