creatoriq - Customer Success Partner (EMEA)

• You’ll build trusted, multi-threaded relationships with key stakeholders, both virtually and in person, and serve as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in the CreatorIQ platform, fluent in creator and influencer marketing strategy, and passionate about delivering measurable business impact. • You will own the health and retention of your portfolio and will be measured on outcomes including gross retention, platform adoption, customer health, and value realization. As a Paris-based member of a broader European team, you’ll also need to be highly self-directed, comfortable operating with autonomy, and able to build strong internal and customer relationships across locations. • Deep knowledge of creator and influencer marketing, with professional experience working directly with creator programs, platforms, campaigns, or strategies. • 3+ years of experience in a strategic, enterprise customer-facing role within creator/influencer marketing, marketing technology, a relevant brand, agency, or SaaS environment. • Experience supporting complex enterprise brands and accounts, with the ability to navigate large customer organizations and multiple stakeholders. • Beauty, cosmetics, skincare, fashion, or luxury experience strongly preferred, particularly experience working directly with enterprise brands in these industries. • Proven ability to manage toward business KPIs, retention goals, customer health, and customer advocacy metrics. • Experience identifying customer risk and contributing to retention, renewal, and growth strategies. • Skilled at building credibility and relationships across multiple levels, from daily platform users to Director, VP, and executive stakeholders. • Confident independently leading strategic customer conversations, including success planning, business reviews, executive conversations, and roadmap discussions. • Comfortable translating customer goals into actionable creator marketing and platform strategies with measurable outcomes. • Able to use customer, adoption, and performance data to identify risk, uncover opportunities, and tell compelling stories. • Strong strategic thinker who can also manage the day-to-day execution and follow-through required to move customer initiatives forward. • Highly organized, proactive, and self-directed, with the ability to effectively manage a portfolio of complex enterprise customers while working independently. • A can-do, solutions-oriented mindset and comfort navigating ambiguity in a fast-paced, evolving environment. • Collaborative and experienced working cross-functionally with teams such as Implementation, Support, Product, Services, Insights, and Sales. • Fluent French required, with strong professional English communication skills. Additional European languages are a plus. • Based in Paris or within reasonable commuting distance and comfortable working independently as part of a distributed European team. • Willing and able to travel regularly within Europe, particularly to London, as customer and business needs require. • Comfortable with customer success and productivity tools such as Salesforce, Google Workspace, Zoom, Slack, Notion, Jira, or similar platforms. • Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.