AlertMedia - Strategic Customer Success Manager
Requirements
• You are an accomplished Strategic Customer Success Manager with proven success supporting the largest global customers, managing complex books of business upwards of $6M+ in annual revenue. You think strategically about driving adoption, retention, and expansion across high-value accounts. You are a thought leader and enjoy partnering with colleagues to develop innovative, scalable strategies. You take a proactive, thoughtful 1:1 approach to Customer Success and value a true “we’re all in this together” mentality. • What you get to do every day: • Own and execute short term and long-term success strategies for Strategic accounts, including stakeholder mapping, success planning, and long-term value realization • Act as the voice of the customer internally, influencing roadmap discussions, go-to-market strategy, and readiness initiatives • Lead internal, cross-functional account discussions and execution, coordinating Implementation, Support, Product, Sales, and Executive Sponsors while maintaining accountability for customer outcomes. • Build strong relationships with our customers in the Strategic Segment • Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention • Manage a series of personal touchpoints and to drive ongoing customer experiences • Conduct effective business reviews to highlight the customer’s realized value and communicate recommendations and new features • Regularly communicate with Senior and Executive Leadership internally and leverage them as partners to maintain the partnership growing and moving forward • Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations • Respond to all customer inquiries in a thoughtful and timely manner • Effectively track all customer communication in Gainsight • Outstanding verbal and written communication skills • Strong listening skills with the ability to work with a variety of customer profiles • Strong executive presence with proven ability to influence decision-making at all levels. • Proven ability to work with all members of our team (sales, software development, and product management) • Location: Remote in the Republic of Ireland. Must be located in the Republic of Ireland. • Sponsorship: AlertMedia does not sponsor. Must have the legal right to work in Ireland without sponsorship now and in the future.
Benefits
• Competitive base salary • Company-sponsored health and life insurance • Ireland statutory auto-enrolment pension (My Future Fund) with employer contributions • Eligibility for a discretionary annual performance bonus • 20 days of paid vacation, plus all Irish public holidays • Remote-first work environment • Statutory leave and company sick leave benefits • Recognition, rewards, and team celebrations that recognize great work • Opportunities to give back through company-supported community service initiatives • Named a Best Places to Work for 10 consecutive years, along with numerous other workplace awards • Ongoing learning and career development through our dedicated Learning & Development team—we're committed to investing in your growth • We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
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