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Jobs(31,365)/Customer Success Manager Role(554)/NICE (78) - Product Customer Success Manager

NICE - Product Customer Success Manager

United Kingdom - London2mo ago

In Office EMEA Artificial Intelligence Software Customer Success Manager Customer Success Executive Support Reporting PMP

Requirements

• Experience in SaaS, AI, CX environments • Experience delivering or supporting executive-level business reviews • Experience designing or supporting customer journeys that leverage GenAI or large language model–based capabilities, including defining prompts, constraints, and fallback behaviors • GenAI or large language model–based capabilities • Formal project management training or certification (e.g., PMP), applied in a customer-facing delivery or success role • customer-facing delivery or success role • Requisition ID: 11018 • Reporting into: Manager, Product Customer Success • Reporting into: • Job type: Individual contributor. • Job type: • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

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