Easygenerator - Customer Success Manager

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. • Objectively assess account health scores and proactively take action to improve them. • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. • Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. • Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. • Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. • A bachelor's degree or higher. • 2–3 years of Customer Success or key account management experience • Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. • A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. • A customer-oriented approach, with the ability to identify the real need behind a request.