dataguard - Enterprise Customer Success Manager (m/f/d)

• You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement • You manage partnerships and stakeholders proactively, driving success, anticipating issues, and steering multiple initiatives using proven frameworks and tools • You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes • You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention • You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions • You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams • WHAT YOU'LL GET IN RETURN • The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world. • Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs. • Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market. • Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget. • Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward. • THE QUALITIES YOU'LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD • Proven experience as a Customer Success Manager, Account Manager, or Management Consultant, ideally in a fast‑paced SaaS environment • Strong track record in executive‑level meetings, stakeholder management, and delivering impactful presentations, demos, and project work • Genuine interest in Privacy, Information Security, and Compliance, with the motivation to continuously learn and adapt to evolving regulatory landscapes • Team‑oriented, action‑driven, and highly customer‑centric mindset • Excellent communication skills; fluent in English, German is a strong plus • LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS: • No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!