Energy Exemplar - Customer Success Manager - EMEA
Requirements
• Experience: 3+ years of experience in Customer Success, Account Management, or Strategic Consulting. Previous experience in SaaS/software is essential. • Industry Knowledge: Experience selling into the energy sector is a strong plus but not essential. An interest in the energy landscape and the ability to understand industry dynamics and customer needs are advantageous. • Commercial Acumen: Proven track record of managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets. • Relationship Management: Demonstrated ability to build and maintain strong executive-level relationships with C-suite and senior stakeholders. • Strategic Thinking: Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable customer value. • Communication Skills: Excellent written and verbal communication skills, with confidence presenting to senior audiences and representing the company at industry forums. • Analytical Skills: Proficiency in using data to generate customer insights, monitor account performance, and inform strategic decisions. • Flexibility: Willingness to travel across EMEA for customer meetings, industry events, and regional engagements. • Education: Bachelor’s degree required; an advanced degree in business, engineering, or a related field is preferred • Based in the UK.
Responsibilities
• Strategic Account Ownership • Establish, expand, and nurture executive-level relationships with customers across EMEA. • Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies. • Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy. • Revenue Growth & Retention • Drive measurable business outcomes by managing a regional portfolio. • Ensure renewal targets are consistently achieved or exceeded. • Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value. • Customer Advocacy & Success • Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value. • Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually. • Market & Industry Engagement • Represent Energy Exemplar as a thought leader in the EMEA energy sector. • Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities. • Operational Excellence • Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets. • Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership. • Voice of the Customer • Act as the key conduit between customers and Energy Exemplar’s Product teams. • Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities. • Regional Expansion & Innovation • Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders.
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