statista - Senior Customer Success Manager - Key Accounts (m/f/d) - EMEA
Requirements
• 5 to 8 years of B2B Customer Success experience, with a track record of managing and growing a portfolio of enterprise or strategic accounts in a subscription-based model • A proven ability to build a deep understanding of each client's business objectives, translate that understanding into a structured plan for success, and turn the wins along the way into compelling ROI and value cases, going beyond documentation to build the track record that drives renewal and expansion conversations • Commercial awareness: you understand that everything you do drives renewal and expansion outcomes, and you bring that mindset to every client conversation without needing to own the commercial negotiation yourself • Sound judgement navigating complex, multi-stakeholder relationships, including senior and executive stakeholders, and the ability to build trust quickly in ambiguous or politically sensitive situations • Proactive and organised at a portfolio level, comfortable using usage reports, health scores and account trends to build a credible business case and surface renewal risk early rather than reacting once it's visible • A true collaborative partner to your commercial counterpart and cross-functional teams, who understands precisely where CS ends and commercial ownership begins and works that boundary effectively rather than treating it as a grey area
Responsibilities
• Own the day-to-day relationship for a portfolio of Key Accounts, building trusted partnerships with stakeholders across research, insights and strategy functions and deepening toward senior and executive contacts as the relationship matures, working in partnership with a Key Account Manager (KAM), and being the person clients call when they want to get more from the platform • Develop a deep understanding of each client's business priorities, use cases and success metrics, proactively connecting Statista's products and services to the problems they're trying to solve, and translating that understanding into tailored success plans that drive genuine, lasting value • Maintain an up-to-date account health picture across your portfolio, covering usage trends, stakeholder changes, risk signals and expansion indicators, acting proactively and feeding expansion signals into the account's broader commercial strategy • Own ongoing client enablement, including platform education, product advisory and value-case training, as a continuous part of the relationship rather than a one-off onboarding event • Prepare clients for renewal by demonstrating value achieved against success criteria, working closely with the commercial owner of the account on strategy and timing • Contribute to the wider Client Success practice by sharing knowledge, mentoring junior CSMs, and helping shape how the team operates as it scales
Benefits
• In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from: • Work from abroad up to 30 calendar days a year • Hybrid work and flex-time • International team and social events • Subsidized urban mobility and access to fitness and wellness options • Free access to Langdock and all its amazing functionalities • Career & training opportunities • Mental health support with OpenUp • Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
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