Clara - Customer Success Manager - Guadalajara (Hybrid/Remote)
Requirements
• We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement. • 5+ years of experience as a Key Account Manager or Customer Success Manager in a B2B model • Previous experience in the financial sector, particularly in traditional banking institutions • Proven ability to onboard, manage, and grow B2B client accounts • Comfort navigating financial systems, ERP integrations, and budget conversations at the CFO level • Sales forecasting skills and experience managing sell-in/sell-out strategies • Excellent relationship-building skills with a FANTER (Farmer + Hunter) mindset • Structured, results-oriented approach with strong business acumen • Professional proficiency in English • Existing relationships within Mexico’s enterprise ecosystem • Experience creating and executing go-to-market or partner marketing plans • Confidence leading multi-stakeholder sales cycles and negotiating at C-level • High adaptability to change with an innovation-driven attitude
Responsibilities
• We're looking for a Key Account Manager to own and grow strategic client relationships that drive long-term value for Clara and our customers. You’ll serve as the main point of contact for our most important clients in Mexico, combining commercial acumen with consultative insight to help them optimize their spend management through Clara’s platform. • Key Account Manager • In this role, you’ll proactively identify opportunities for growth and expansion, manage complex sales and onboarding cycles, and act as a trusted partner to C-level executives across our customer base. Your work will directly position Clara as the go-to financial partner for high-impact organizations.
Benefits
• At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America. • Competitive salary and stock options (ESOP) from day one • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language) • Portuguese, Spanish, and English • Annual learning budget and internal accelerated development paths • High-ownership environment: we move fast, learn fast, and raise the bar — together • Smart, ambitious teammates — low ego, high impact • Flexible vacation and hybrid work model focused on results • hybrid work model • If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America. • Clara’s Hybrid Policy • Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team. • We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.
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