FourKites - Customer Success Manager

Remote - India+ Equity3w ago

Remote Mid APAC Software Logistics Customer Success Manager Account Manager Customer Success Account Management Team Leadership

Requirements

• 3-4 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company • Supply Chain industry experience preferred • Excellent ability to multitask and prioritize workload • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner • Bilingual proficiency (Good to have) • Willingness to travel occasionally, based on business needs, for customer meetings, on-site engagements, or official company purposes • Note: Role would require to work in Night Shift

Responsibilities

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services • Develop, prepare, and nurture customers for advocacy • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities • Understand white-space and work to identify and/or develop upsell opportunities • Advocate customer needs/issues cross-departmentally • Manage account escalations • Advocate internally for customer needs and connect on priorities • Our innovative Customer Success Managers are integral to our Operations team and overall customer-centric culture. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

Benefits

• Medical benefits start on first day of employment • 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days • Lifestyle & Family benefits • Mental Wellness support and guidance • Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)