riveron - Customer Success Manager
Requirements
• ● 4+ years of experience in a client-facing role ideally customer success, managing relationships with fast-paced organizations with a technical product or service offering • ● Sophisticated business sense and understanding of underlying drivers and strategy of our customer’s compliance journeys • ● Ability to lead technical conversations and persuade others to take action based on requirements and value provided by solutions • ● Strong analytical skills and operating rigor • ● Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • ● History of success as a consultant, pre-sales, technical account management, or equivalent • ● Has handled difficult customers or situations and can demonstrate resolutions • ● The motivation and flexibility to work well in a high-growth environment where things change quickly • ● Self-motivated and comfortable working remotely and asynchronously
Responsibilities
• You’ll serve as a trusted advisor to our customers, developing a deep understanding of their businesses and helping them maximize the value of our services. You’ll work closely with Sales and Advisory teams to deliver a seamless customer experience. As the voice of the customer internally, you’ll advocate for their needs, ensure exceptional service delivery, and provide feedback that helps shape the next generation of our compliance, privacy, and cybersecurity solutions. • This role is ideal for someone who excels at building strong relationships, understands business needs, and thrives in a dynamic, customer-centric environment. • ● Lead the post-sale engagement, retention, and growth of your customers partnered closely with the Sales and Advisory teams • ● Support expansion of your accounts--identify opportunities, drive business outcomes, ensure customers are successful • ● Collect and articulate customer use cases, case studies, and testimonials • ● Develop business reviews and analytics reports for customers • ● Share customer feedback and insights to internal stakeholders • ● Drive overall account health including engagement, articulated return on investment, account renewals and growth, referrals, and customer satisfaction
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