Zeta Global - Customer Success Manager
Requirements
• 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side) • Demonstrated ability to drive renewals and grow revenue within existing accounts • Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders • Experience managing multiple accounts with competing priorities and deadlines • Data-driven mindset with the ability to translate performance into strategic recommendations • Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking • Excellent written and verbal communication skills • Experience in digital media, ad tech, or publisher ecosystems • Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP) • Basic understanding of HTML and campaign setup processes
Responsibilities
• Own Revenue & Account Growth • Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts • Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals • Monitor account performance against forecasts and identify risks and opportunities early • Drive Strategic Client Engagement • Serve as the primary point of contact and trusted advisor for assigned accounts • Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions • Develop a deep understanding of partner KPIs, monetization strategies, and success metrics • Deliver Performance & Insights • Analyze campaign and platform performance to provide proactive, data-driven recommendations • Identify optimization opportunities and drive execution in partnership with internal teams • Translate data into clear, actionable insights that align with client goals • Lead Account Operations & Execution • Own account planning, reporting, and overall account health tracking • Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation • Lead platform demos, onboarding, and training sessions to drive adoption and value realization • Collaborate Cross-Functionally • Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes • Support RFP responses and strategic opportunities in partnership with Sales • Surface client feedback and insights to inform product and operational improvements • 4–7+ years of experience in Customer Success, Account Management, or Publisher Partnerships (Supply Side) • Demonstrated ability to drive renewals and grow revenue within existing accounts • Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders • Experience managing multiple accounts with competing priorities and deadlines • Data-driven mindset with the ability to translate performance into strategic recommendations • Strong operational discipline, including experience with CRM tools (Salesforce preferred) and pipeline tracking • Excellent written and verbal communication skills • Preferred: • Experience in digital media, ad tech, or publisher ecosystems • Understanding of Ad Serving, CRM data/audiences, Ad Tags, and Email Service Providers (ESP) • Basic understanding of HTML and campaign setup processes
Benefits
• Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! • The salary range for this role is $110,000 - $120,000.00, depending on location and experience. • $110,000 - $120,000.00 • PEOPLE & CULTURE AT ZETA • Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. • We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ • ZETA IN THE NEWS! • ZETA IN THE NEWS! • https://zetaglobal.com/press/?cat=press-releases
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