Nudge - Customer Success Manager
Requirements
• 3+ years of experience in a client-facing post-sale role, such as Customer Success, Account Management, Growth Management, or agency account strategy • Experience managing a book of 15+ accounts on a recurring call cadence, with a strong understanding of metrics like retention, time to value, and accounts managed per week • Direct experience with DTC, the Shopify ecosystem, or marketing teams at consumer brands • Experience at companies like Klaviyo, Yotpo, Gorgias, Triple Whale, Intelligems, Fermat, or a growth agency is particularly relevant • Hands-on experience delivering work for clients. You've built or configured things like funnels, campaigns, SEO changes, dashboards, or other customer-facing programs rather than simply managing the relationship • A builder mindset. You've worked in environments where the playbook didn't exist yet and documented and improved the process as you went • Location: US, working EST hoursWork Arrangement: Remote, with quarterly in-person travel for team events and conferencesCompensation: $90-110K base + variable compensation + meaningful equity • Location: • Work Arrangement:
Responsibilities
• Act as the primary point of contact and strategic advisor for a portfolio of 20-40 consumer brands, from onboarding through renewal • Own onboarding end-to-end, including kickoff, integrations, account setup, and delivering the first live wins so every customer sees value within their first two weeks • Run recurring customer calls and business reviews, coming prepared with real account data and keeping customers informed, supported, and confident in the work • Get into the details of each customer's program - what's live, what's moving, and what's blocked - and execute work directly inside the Nudge platform and AI tooling • Identify opportunities and near-term wins before every customer call, turning platform data into actionable recommendations • Track account health and churn risk weekly, surfacing risks early rather than waiting until renewal • Become an expert in how AI platforms discover and recommend products, and bring those insights back to the founders and engineering team as product feedback • Help shape the customer organization as we grow, from developing the onboarding playbook to helping determine who we hire next
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