Levanta - Customer Success Manager, APAC (China Based, Mandarin & English Fluent)
Requirements
• Fluency in English (spoken and written) is required. • Native or fluent proficiency in Mandarin (spoken and written) is required. • Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar. • Background in e-commerce or affiliate marketing is strongly preferred. • Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers. • Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs. • Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development. • Experience working with CRM software and business intelligence tools. HubSpot knowledge and experience is a plus. • What Levanta Offers: • A dynamic and supportive work environment where innovation and creativity are encouraged. • Competitive salary and benefits package. • Open vacation and sick policy, take the time you need. • Opportunity for professional growth and advancement within a rapidly expanding startup. • A culture that values diversity, inclusion, and the impact of every team member on our success. • Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.
Responsibilities
• Develop a deep understanding of each customer's business objectives, challenges, and success metrics. • Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English. • Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform. • Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform. • Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services. • Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement. • Advocate for customers and agency partners internally, providing feedback to our product team to drive product enhancements and improvements. • Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates. • Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT