redpanda-data - Technical Customer Success Manager
Requirements
• 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms • Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency • Hands-on familiarity with at least one major cloud provider (AWS, GCP, Azure) and with Kubernetes • Understanding of networking concepts (VPC peering, PrivateLink, DNS, TLS) • Proven ability to manage technical escalations to mutually agreeable outcomes • Strong program and stakeholder management across technical and executive audiences • Ability to break down complex problems into manageable components and drive solutions • Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders • Experience working in a fast-moving, 100% distributed team • Hands-on Apache Kafka or streaming experience (Kafka, Confluent, Pulsar, Kinesis) • Experience with large-scale data platforms or complex enterprise software implementations • Observability tooling such as Prometheus and Grafana • Infrastructure as code (Terraform, Helm) • Scripting in Python or Bash • Cloud or Kubernetes certifications (AWS, CKA) • SFDC, Metabase, Qlik • Familiarity with MEDDIC or similar sales methodologies
Responsibilities
• Lead technical onboarding and adoption, from architecture review through production go-live, against a customer-agreed success plan and timeline • Run regular cluster health checks and usage reviews using telemetry and dashboards to spot risk, capacity issues, and expansion opportunities early • Own technical escalations end to end, partnering with Support and Engineering to drive root cause analysis and resolution • Translate customer requirements into clear, prioritized feedback for Product Management and Engineering • Act as the customer's trusted advisor and advocate, aligning Solutions Architects, Engineering, Product, and Support as needed • Communicate confidently with engineering teams, platform owners, and senior leadership
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