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veeva - Customer Success Manager - Pharmacovigilance

Remote - Europe2d ago

Remote Senior EMEA Pharmaceuticals Software Customer Success Manager Account Manager Pharmacovigilance Case Management Customer Success

Requirements

• 7+ years of experience in Pharmacovigilance • Experience working with or in large global pharmaceutical companies • Experience managing relationships with key decision makers and application owners • Ability to travel up to 25% and reside in Europe • 7+ years of working in Pharmacovigilance software, or consulting • SaaS/cloud experience in the management of pharmacovigilance applications • ## Interviewing with Veeva • We value your time and believe in a transparent hiring process. Here is the process you can expect. • Follow the application process and submit your resume. • Within 3 days, you will receive a link to a personality assessment administered by a third party. • Once you complete the assessment, our team will review your full application package and follow up via email with our decision. • If moving to the interview stage, the process is as follows: • A conversation with the hiring manager • A practical case exercise • A final conversation with our group's Senior Leader. • Once all interviews are complete, the manager will be in touch with a final decision.

Responsibilities

• Support 4-6 large, global customers post-implementation with Veeva Pharmacovigilance applications • Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners • Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs • Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs • Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Benefits

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • Maternity & Paternal Leave • Fitness Reimbursement • 1% charitable giving program • Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.