• 5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
• A track record of driving expansion and growth in large, complex accounts.
• Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
• Ability to navigate and influence stakeholders across large organisations.
• Proactive ownership and comfort in fast-moving, ambiguous environments.
• Experience with usage-based or API-driven products.
• Background in AI, data platforms, developer tools, or creative technology.
• Experience working with technical stakeholders such as engineering or product teams.
• Experience scaling accounts in high-growth startups.
• Note: this body covers the three Customer Success roles — EMEA (London), EMEA German-speaking (London), and Germany (Munich). The two German roles add: native or fluent German required.