immuta - Customer Success Manager (EMEA)
Requirements
• Experience: 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments. • Enterprise Customer Success: Demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion. • Regional Expertise: Experience working with customers across multiple EMEA countries and an understanding of the region’s diverse business and regulatory environments. • Data Governance: Familiarity with data governance, data privacy, security, access control, GDPR, and data residency concepts. • Strategic Account Management: Ability to develop success plans, interpret customer health and usage signals, manage risk, and connect product adoption to measurable business value. • Project Management: Strong organization and prioritization skills, with the ability to coordinate multiple complex customer initiatives and stakeholders at the same time. • Communication: Excellent written, verbal, and presentation skills, with confidence engaging technical audiences, business leaders, and executive stakeholders. • Collaboration: Proven ability to work effectively across Sales, Product, Engineering, Support, and technical delivery teams in a distributed environment. • Languages: Professional fluency in English; additional European languages such as German, French, or Spanish are an advantage. • Education: Bachelor’s degree or equivalent practical experience. • Approach: Strategic, empathetic, proactive, and customer-focused, with sound judgment and a commitment to delivering meaningful outcomes.
Responsibilities
• Partner with senior customer stakeholders to define desired outcomes, establish success measures, and build actionable adoption roadmaps. • Lead onboarding, deployment, and integration programs across modern data platforms and cloud environments, coordinating internal and customer teams to support successful implementation. • Manage enterprise customer relationships across EMEA through the full customer lifecycle, including adoption, value realization, renewal planning, and expansion. • Monitor account health, usage, risks, and customer progress; create mitigation plans and maintain accurate renewal forecasts. • Conduct business reviews, executive sessions, workshops, and enablement programs that communicate value, strengthen adoption, and align stakeholders on next steps. • Advise customers on data governance, access control, privacy, security, and applicable regional requirements, including GDPR and data residency considerations. • Collaborate with Sales, Product, Engineering, Support, and technical delivery teams to resolve blockers, align customer needs with Immuta’s roadmap, and deliver a consistent customer experience. • Capture customer feedback, implementation patterns, and market insights to inform product improvements and strengthen customer success practices. • Identify opportunities for additional use cases, advocacy, and expansion by connecting customer priorities to the value Immuta can deliver. • Contribute to regional customer success playbooks, best practices, and knowledge-sharing initiatives that improve scale and consistency across EMEA.
Benefits
• At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: • 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners) • Paid parental leave (Both Maternity and Paternity) • Unlimited Paid time off (U.S. based positions) • Learning and Development Resources
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