Maven Clinic - Client Success Manager

• 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes. • Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred. • Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes. • Passion for healthcare and supporting organizational change. • Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements. • History of contributing to client retention, renewal management, and account growth opportunities. • Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively. • Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth. • Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders. • Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met. • Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients. • Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management). • Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity. • Willingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when needed. • Helpful experiences and skills (not required, can be learned on the job): • Experience at a digital health company in health, wellness, or family health space. • Experience with managing high volume of clients is preferred • Experience supporting health benefit programs for employer or payer clients. • Experience with Salesforce, Gainsight, Looker, and Microsoft Office suite. • The base salary range for this role is $106,000 - 120,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. • New York, NY; Remote, US (Hub cities) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and  Seattle, WA.  For those based in NewYork, San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days. • New York, NY; Remote, US (Hub cities) • expected to attend local Maven hosted Work Together Days • This role requires active work authorization in the US. • At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.