Prompt.io Inc. - Customer Success Manager
Requirements
• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within a SaaS or technology company. • Experience managing a portfolio of customers and building long-term relationships with multiple stakeholders. • Demonstrated experience driving customer adoption, retention, and renewals. • Ability to understand customer goals and translate them into practical solutions and recommendations. • Comfortable using customer data and engagement signals to identify risks and opportunities. • Strong communication and presentation skills, with the ability to work with both technical and non-technical audiences. • Strong problem-solving skills and the ability to navigate customer challenges with sound judgment. • Ability to manage multiple customer relationships and priorities in a fast-paced environment. • Experience working cross-functionally with teams such as Sales, Product, Support, and Engineering. • Strong organization and follow-through, particularly in a fully remote environment. • HOW YOU WORK • You take ownership of your customer relationships and follow through on commitments. • You’re proactive—you don't wait for a customer to tell you something is wrong before engaging. • You’re curious and take the time to understand what a customer is trying to accomplish, not just what they're asking for. • You’re a creative problem solver who finds a way forward when challenges arise. • You build trust through clear, thoughtful, and responsive communication. • You can balance being a strong customer advocate with the needs and priorities of the business. • You’re comfortable working independently while collaborating with others when it leads to a better customer outcome. • Experience working in a startup or high-growth technology environment. • Experience with messaging, communications, or other SaaS platforms. • Experience working with customers in politics, advocacy, associations, nonprofits, or labor organizations. • Experience managing renewals and identifying expansion opportunities.
Responsibilities
• Own and manage a portfolio of customer relationships throughout the customer lifecycle. • Own and manage • Lead customers through onboarding and implementation, helping them get up and running successfully and realize value quickly. • Lead customers • Build strong relationships with key customer stakeholders and develop a clear understanding of their goals, priorities, and use cases. • Build strong relationships • Drive product adoption by helping customers understand best practices, capabilities, and opportunities to get more value from Prompt.io. • Drive product adoption • Proactively engage with customers to understand their experience, identify needs, and address potential risks before they become larger issues. • Proactively engage • Monitor customer engagement and health to identify retention risks and opportunities for growth. • Monitor customer engagement • Manage customer renewals and work proactively to support strong retention. • Manage customer renewals • Identify expansion opportunities based on customer needs and partner with Sales when appropriate. • Identify expansion opportunities • Serve as the voice of the customer internally, sharing feedback and insights with Product, Engineering, Sales, and other teams. • Serve as the voice of the customer • Partner with Support and other internal teams to help resolve customer issues and ensure a seamless customer experience. • Partner with Support • Maintain accurate customer information, activity, and account plans in our systems. • Maintain accurate • Develop a deep understanding of Prompt.io's platform and become a trusted resource for customers. • Develop a deep understanding
Benefits
• We believe great work starts with supporting great people. Prompt.io Inc offers a wide range of benefits, including a 401(k) match, health benefits for you and your family, unlimited flexible time off, annual team gatherings, professional development opportunities, and more. • We believe great work starts with supporting great people. • The salary range for this position is $75,000-$100,000. Actual compensation will be determined based on experience, qualifications, location, and other relevant factors. We also offer annual bonuses. • $75,000-$100,000 • A NOTE TO APPLICANTS • We don't expect every great candidate to check every box. If you're excited about the work and believe you can be successful in the role, we encourage you to apply even if your background doesn't perfectly match every item above. • EQUAL OPPORTUNITY • EQUAL OPPORTUNITY
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