Job Board - Lead Customer Success Manager, EMEA
Requirements
• 8+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role within cybersecurity, enterprise software, or complex B2B SaaS. • Experience owning relationships with large, complex enterprise customers and managing high-value recurring revenue portfolios. • A track record of driving customer adoption, retention, and long-term value across complex, multi-stakeholder environments. • Strong executive presence and the ability to build credibility with both senior business leaders and highly technical security teams. • Working knowledge of modern security operations and technologies such as NDR, SIEM, EDR, network security, and SOC workflows. • Ability to translate technical capabilities and security use cases into business value and measurable customer outcomes. • Experience navigating complex customer organizations and influencing across multiple teams without direct authority. • Strong judgment in identifying account risk, managing escalations, and coordinating cross-functional resources. • A data-informed approach to customer success, including experience using customer health, adoption, engagement, and commercial signals to guide account strategy. • Experience mentoring peers, leading cross-functional initiatives, or contributing to the development of Customer Success programs and best practices. • Familiarity with customer success and business systems such as Salesforce, Gainsight, Totango, Jira, or similar platforms. • Experience working with large multinational organizations and customers across EMEA is highly valued. Additional cybersecurity expertise or certifications such as CISSP or CISM are a plus. • Bachelor’s Degree or MBA or advanced technical certifications
Responsibilities
• Own the post-sales strategy and customer success plan for a portfolio of complex, high-value enterprise customers across EMEA. • Build trusted relationships with customer stakeholders ranging from SOC practitioners and security leaders to CISOs and other executives. • Develop a deep understanding of each customer's security environment, priorities, desired outcomes, and measures of success. • Drive adoption and measurable value from Corelight's platform, connecting our capabilities to customers' broader security strategies and operational goals. • Lead strategic customer engagements and Executive Business Reviews that demonstrate value, assess progress, surface risk, and align on priorities and next steps. • Identify customer health, retention, and expansion opportunities early and partner closely with Sales and other teams to develop the appropriate account strategy. • Lead complex customer escalations, coordinating across Support, Sales, Product, Engineering, and other teams to drive resolution while maintaining customer confidence. • Represent the voice of the customer internally, identifying recurring needs and market trends that can inform product priorities and improve the customer experience. • Mentor other Customer Success Managers and share approaches, tools, and best practices that strengthen the broader CS organization. • Help develop scalable playbooks, processes, and programs that improve how Corelight delivers customer outcomes across EMEA and globally.
Benefits
• Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work. • We are looking forward to meeting you. Check us out at www.corelight.com
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